Shipping Policy:

After Placing the order , it will take 7-8 days to deliver your order in a given address.

Return Policy

For Incorrect or Damaged Products:

  • If a product is incorrect or arrives damaged, you need to return the product  within 7 days.
  • Incorrect or damaged products will be refunded.

Returning Products:

  • Products being returned must be in their original condition.
  • They must include original packaging and any accompanying documentation.

Return Process:

  • Before returning any product, you must contact our customer service team to obtain a Return Authorization Number (RAN).
  • Products returned without authorization will not be accepted.

Refund Policy

Upon Receiving Returned Products:

  • Once we receive the returned products, they will be inspected.
  • Refunds will be credited within 7-10 business days to the original payment method.

Non-Refundable Scenarios:

  • Used products.
  • Products damaged due to customer mishandling.

Refunds for Orders with Free Shipping:

  • For orders over ₹500 that qualify for free shipping, if a return is initiated, the original shipping cost will be deducted from the refund amount.

Courier Charges

  • Customers are responsible for courier charges when returning items.
  • Courier costs for incorrect or damaged products will be borne by us.

Contact Us

If you have any questions or require assistance, please contact us:

Turya Organics (Brand from SJ International)

Thank you for your cooperation!